HUEYA TERMS OF SERVICE
SAAS SERVICES AND SUPPORT
These Terms of Service shall apply to all services performed (“Services”) by Hueya, Inc. (“HUEYA”). “Customer” shall refer to the person or entity that is receiving Services. Customer and HUEYA have entered into a Services Agreement (“Agreement”) for the Services. The Agreement and all purchase orders comprising the Agreement are subject to these Terms of Service. In the event there is a conflict between the Agreement and these Terms of Service, these Terms of Service shall govern. Capitalized terms not otherwise defined herein shall have the meanings ascribed to them under the Agreement. HUEYA will use commercially reasonable efforts to provide Customer the Services. As part of the registration process, Customer will identify an administrative user name and password for Customer’s account. HUEYA reserves the right to refuse registration of, or cancel passwords it deems inappropriate. Subject to the terms hereof, HUEYA will provide Customer with reasonable technical support services in accordance with HUEYA’s standard practice. CUSTOMER’S USE OF THE SERVICES CONSTITUTES HIS OR HER ACCEPTANCE OF THESE TERMS OF SERVICE. HUEYA MAY CHANGE, UPDATE, ADD OR REMOVE PROVISIONS OF THESE TERMS OF SERVICE AT ANY TIME BY POSTING THOSE CHANGES ON HUEYA’S SITE. CUSTOMER’S CONTINUED USE OF THE SERVICES AFTER SUCH POSTING SHALL CONSTITUTE HIS OR HER ACCEPTANCE OF SUCH CHANGES TO THESE TERMS OF SERVICE. IF CUSTOMER DOES NOT AGREE WITH ANY OF THE UPDATED TERMS OF SERVICE, CUSTOMER MUST STOP USING THE SERVICES.
RESTRICTIONS AND RESPONSIBILITIES
Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by HUEYA or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third; or remove any proprietary notices or labels. With respect to any Software that is distributed or provided to Customer for use on Customer premises or devices, HUEYA hereby grants Customer a non-exclusive, non-transferable, non-sublicensable license to use such Software during the Term only in connection with the Services. Further, Customer may not remove or export from the United States or allow the export or re-export of the Services, Software or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the Software and documentation are “commercial items” and according to DFAR section 252.227‑7014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement. Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”). Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent.
CONFIDENTIALITY; PROPRIETARY RIGHTS
PAYMENT OF FEES
Customer will pay HUEYA the then applicable fees described in the Agreement for the Services (“Annual Service Fee”) and Implementation Services (“One Time Fee”) in accordance with the terms therein. HUEYA reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Service Term or then‑current renewal term, upon thirty (30) days prior notice to Customer (which may be sent by email). If Customer believes that HUEYA has billed Customer incorrectly, Customer must contact HUEYA no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed to HUEYA’s customer support department. CUSTOMER’S AGREEMENT WILL RENEW AUTOMATICALLY UNTIL CANCELLED BY CUSTOMER.
TERM AND TERMINATION
Subject to earlier termination as provided below, this Agreement is for the Initial Service Term as specified in the Agreement, and shall be automatically renewed for additional periods of the same duration as the Initial Service Term (collectively, the “Term”), unless either party requests termination at least thirty (30) days prior to the end of the then-current term. In addition to any other remedies it may have, either party may also terminate this Agreement upon thirty (30) days’ notice (or without notice in the case of nonpayment), if the other party materially breaches any of the terms or conditions of this Agreement. Customer will pay in full for the Services up to and including the last day on which the Services are provided. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
WARRANTY AND DISCLAIMER
HUEYA shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Implementation Services consistent with the degree of care and skill ordinarily exercised by members of HUEYA's profession currently practicing under similar circumstances and in the same locality. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by HUEYA or by third-party providers, or because of other causes beyond HUEYA’s reasonable control, but HUEYA shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. However, HUEYA does not warrant that the Services will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from use of the Services. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND HUEYA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
HUEYA shall hold Customer harmless from liability to third parties resulting from infringement by the Service of any United States patent or any copyright or misappropriation of any trade secret, provided HUEYA is promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defense and settlement; HUEYA will not be responsible for any settlement it does not approve in writing. The foregoing obligations do not apply with respect to portions or components of the Service (i) not supplied by HUEYA, (ii) made in whole or in part in accordance with Customer specifications, (iii) that are modified after delivery by HUEYA, (iv) combined with other products, processes or materials where the alleged infringement relates to such combination, (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) where Customer’s use of the Service is not strictly in accordance with this Agreement. If, due to a claim of infringement, the Services are held by a court of competent jurisdiction to be or are believed by HUEYA to be infringing, HUEYA may, at its option and expense (a) replace or modify the Service to be non-infringing provided that such modification or replacement contains substantially similar features and functionality, (b) obtain for Customer a license to continue using the Service, or (c) if neither of the foregoing is commercially practicable, terminate this Agreement and Customer’s rights hereunder and provide Customer a refund of any prepaid, unused fees for the Service.
LIMITATION OF LIABILITY
NOTWITHSTANDING ANYTHING TO THE CONTRARY, HUEYA AND ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND HUEYA’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO HUEYA FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT HUEYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Customer understands and agrees that perfect security does not exist anywhere, and HUEYA is a preventative program that requires Customer’s participation and action. Customer will us reasonable efforts to protect his or her Personal Information (defined below) at all times. Accordingly, Customer will not recklessly disclose or publish his or her Social Security number, date of birth, driver’s license number, telephone number, home address or any other personally identifiable personal information (“Personal Information”) to anyone who might reasonably be expected to improperly use or disclose that Personal Information, such as, by way of example, in response to "phishing" scams, unsolicited emails, or pop-up messages seeking disclosure of Personal Information. Customer also agree that Customer will, upon request from HUEYA, immediately remove from HUEYA’s computer any software that HUEYA notifies Customer poses a security risk. To access the Services via HUEYA’s online portal, Customers must have a valid user name and password, which Customers will receive after enrolling or otherwise registering with HUEYA for the applicable Service(s). Customer is responsible for maintaining the confidentiality of any password associated with Customer’s use of the Services.
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by Customer except with HUEYA’s prior written consent. HUEYA may transfer and assign any of its rights and obligations under this Agreement without consent. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind HUEYA in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement shall be governed by the laws of the State of Delaware without regard to its conflict of laws provisions.